Forma
Refund and payment
Forma subscriptions are paid by bank transfer in Egyptian pounds. This page is the rule for the Forma fee, not for refunds a gym gives its own members.
Payment rules
Sales sends the account and the payment reference. Use that reference on the transfer so we can match it to your workspace.
| Topic | Rule |
|---|---|
| Currency and method | Fees are quoted in EGP and paid by bank transfer to the account sales sends you. Forma does not take or store card numbers. |
| When the period starts | The subscription period starts when Forma confirms that the transfer has cleared. |
| Before activation | If the workspace has not been activated, you may cancel and we will return the transfer. |
| After activation | Fees for the current period are not refunded. You may choose not to renew when the period ends. |
| Wrong reference | If a transfer arrives without the payment reference we issued, email sales so we can match it. |
| Member refunds | Refunds of a member’s package are decided and recorded by the gym inside Forma. They are not a refund of Forma’s subscription fee. |
How to ask
Email sales@forma-official.com from the owner address on the workspace. Include the gym name and the payment reference.
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